How To Fix Alexa Not Connecting To The Internet

Sometimes a smart home product disconnects from the internet and cannot reconnect on its own. There are many reasons why this can happen, but it is a common problem that is relatively easy to fix. When an Amazon Echo device is disconnected from the internet, it essentially becomes a paperweight, so getting it back online is imperative.

Play Echo Show 5 music.

How to get Alexa back online

The next steps to get your Alexa device online require you to have access to a phone, your Echo device, and your router and modem. Make sure you are near all of these. Now on to the steps to get Alexa working again.

Step 1: Restart your Echo device.

Sometimes all it takes to get Alexa back online is to reboot the device. Unplug the Echo device from power for 10 seconds, then plug it back in.

Step 2: Check your internet connection.

If the Echo still won’t connect to the Internet, check your Wi-Fi connection. It’s best to use a Wi-Fi only device, such as a computer, to ensure cellular connections won’t interfere, but a phone will work. If your router is having problems, try the following steps or call your ISP.

Step 3: Restart the modem and router.

Some ISPs offer customers modems and routers (as separate boxes or combo units). Fortunately, the reboot steps are almost the same. Unplug the combo unit or modem and router for 30 seconds. If it’s a combi unit, plug it back in. If you have separate devices, plug in the modem first and wait a minute. Then plug in the router and wait two minutes.

Verify that the device you used to test connectivity works with this Wi-Fi network. If so, the Echo should work too.

Step 4: Move your Echo device.

If the Echo still doesn’t come online, the Echo device may just be too far from the router to maintain a reliable connection. Amazon suggests keeping the Echo within 30 feet of the signal.

Remember that interference can shorten the length. Interference can be wall material (such as brick) or other devices that connect to the Internet.

Step 5: Reset the Alexa device to factory settings.

If you are still experiencing connectivity issues, you often need to do a factory reset. You can reset the Echo via the Alexa app. There are also specific directions for resetting an Echo Dot and an Echo Show.

Echo Dot on the table.

How do I reconnect my Alexa to Wi-Fi?

If you’re still having trouble connecting your Alexa device to Wi-Fi that’s working properly, you’ll need to restore your Wi-Fi credentials in the Alexa app. Something that is easily overlooked is a wrong password or security type. For example, if you change your Wi-Fi password at the router level, you will also need to change it on your Echo device. Here’s how to check your Wi-Fi credentials.

Step 1: Check your internet information.

Open the Alexa app on your phone. Tap Devices At the bottom. Select your Echo device and tap the Settings button at the top right. Tap Change next to the Wi-Fi option to view the Wi-Fi credentials. If they are incorrect, select the correct network and enter the password.

Step 2: Check or change the router’s internet bands.

If the internet works and the Echo still won’t connect to Wi-Fi, this could be the band it’s using. Most routers have multiple WiFi bands – 2.4GHz and 5GHz are the most common. If you have this capability on your router, try changing which Wi-Fi network band your Echo device uses by following the steps above for checking internet credentials.

If none of that works, call Amazon support. There may be a problem that requires a particular solution. Either way, Amazon is the last and best line of defense to get your device working again.

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