An eye surgery clinic in London has been blown up after the health watchdog discovered that the operating room had not been cleaned for ten days. Eyesurge London in Kensington was rated ‘unsatisfactory’ by the Care Quality Commission – the lowest possible score.
The private health service, which specializes in eye treatments and cosmetic surgery, was given special measures following visits by three inspectors between February and March. A report from the CQC said staff were not following proper infection control measures and lacked essential training while the operating room was not regularly cleaned.
It read: “Not all areas were clean, the theater area was of a high standard [of] dust. The theater’s daily cleaning checklist revealed that the theater had not been cleaned since February 12, 2022. However, on February 22, 2022, the day before the inspection, a surgical procedure had taken place.
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Inspectors found that staff were not following national guidelines for treatment and care and that medications were not being properly administered. The report said: “There was no evidence that mandatory staff training had been completed… There was limited evidence that staff followed the principles of infection control.
“There was no evidence that the staff had cleaned the equipment after contact with the patient. None of the equipment seen was labeled to indicate when it was last cleaned… There was no evidence that the staff had been cleaned on admission/arrival performed risk assessments for each patient using a licensed tool…We were not confident that if a patient deteriorated, it would be identified and appropriate action taken to meet their needs.”
The CQC also said it was not convinced that Eyesurge’s staff were qualified to work there. The report said: “There was limited evidence that staff were experienced, qualified and had the appropriate skills and knowledge to meet the requirements
needs of patients. There were limited pre-employment checks to confirm the suitability of personnel to work with the service.”
The service performed 87 surgical procedures between July 2021 and February 2022, 10 of which were performed under general anesthesia. But the CQC couldn’t be sure that all of them had been done by experts with the qualifications to do so. The CQC said a positive thing about the service was that people could access it when they needed it and praised it for its “enthusiastic” staff.
The report states: “Staff were enthusiastic about the services they provided to patients and stated that they worked well together as a team. However, there were no opportunities for further learning and development. The staff did not have annual assessments or regular one-on-one meetings where development needs and concerns could be openly raised.”
The CQC has given the operation six months to improve and a follow-up inspection will take place shortly after. Eyesurge London was contacted for comment.