Nursing home Nazareth House in Prestwich receives third insufficient inspection

A Prestwich healthcare facility remains in “special measures” after the healthcare watchdog gave it a third “inadequate” rating this month.

Nazareth House on Scholes Lane has been in “special measures” since June 2021 after being told it needed to make significant improvements by the regulator, the Care Quality Commission (CQC).

Following inspections in February and March this year, the care home was given another overall rating of “unsatisfactory” after inspectors determined residents were “still at risk of injury”.

Nazareth House provides nursing and personal care services to people over 65 and supported 38 people at the time of the inspection.

At its latest inspection, the CQC rated service in three areas, with an “unsatisfactory” rating for both safety and leadership quality, and a “requires improvement” rating for responsiveness.

In a report, the CQC said: “Drugs were not always safely administered.

“Healthcare professionals told us that they were concerned about the safe management of drugs and that they had tried to work with service personnel to improve safety, but felt that drugs were still not being safely managed.

“Staff had not sought professional advice to check whether some people with swallowing difficulties needed their medicines in an easier-to-swallow formulation, which put them at risk of choking.”

The CQC also found “significant and widespread deficiencies in service leadership” that “failed to ensure the delivery of high-quality care.”

The report states: “This is the fifth consecutive inspection to find regulatory violations related to the safe management of medicines, good governance and record-keeping.

“After the last inspection, the provider increased their presence at the service to support the manager and drive improvement.

“The support has not been effective in some areas.

“Medication audits, conducted by the management team, had still not revealed any issues related to medication.

“For example, we found that the data related to the application of creams was not detailed enough to guide staff on where and how often to apply them.”

After the inspection, the CQC will continue to review the service and if it does not propose to cancel the registration of the service, it will come back in six months to check for improvements.

A spokesperson for the Nazareth Care Charitable Trust said: “Nazareth Care takes this latest report from the CQC very seriously and can only apologize to residents and their families for the deficiencies identified during the inspection.

“Our employees are working hard to implement the recommended changes, especially with regard to the safety of our residents, to ensure we provide the highest quality, person-centred care.

“We continue to work closely with the local government and are working with the Clinical Commissioning Group to set up a new medical ordering system.

“We are redoubled our efforts to bring service to the level our residents have come to expect.”

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